SAP Knowledge Base Article - Public

3518701 - Note Types Assignment Setting Not Editable

Symptom

In Note Type Assignment settings, it is not possible to assign a custom Note Type to Case.

Environment

 SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Reproducing the Issue

  1. Go to Settings.
  2. Go to Note Type Assignment.
  3. Go to Case.
  4. The + is not clickable.

Cause

Note Type Assignment is only available for custom Note Types.

Resolution

A custom Note Type needs to be created as a prerequisite. This can be done in Note Type Settings.

Keywords

Note, Type, Assignment, Settings, Clickable, Active, Case , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0