SAP Knowledge Base Article - Public

3518760 - Candidate facing an error when accepting offer letter - Recruiting Management

Symptom

Candidate is facing an error when accepting offer letter.
Examples:

"Looks like something went wrong"
"Please try again. If the issue persists, contact your system administrator
Error Code: 404 Page Not Found

When checking on application, offer response is showing as pending but eSignature Response is showing completed

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management 

Resolution

This behavior is currently under review by the engineering team.

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Keywords

offer, letter, esignature, application, candidate, recruiting, RCM. engineering, error, 404, administrator , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions