SAP Knowledge Base Article - Public

3518793 - E-signature step not updating automatically with Docusign on Mobile Browser - Onboarding

Symptom

The E-signature steps does not automatically update to signed\completed status when Docusign is enabled and the candidate is using mobile Browser to complete the steps.

Environment

SAP SuccessFactors Onboarding

Cause

Current system design.

Resolution

This is currently an expected behavior, for the updates to appear it's necessary to refresh the page.

Keywords

Mobile, Android, IOS, browser, e-sign, sign, Docusign, DOC, PDF, forms , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions