Symptom
- In Central Management Console (CMC) -> BI Admin Studio -> Probes, running the 'Web Intelligence' probe results in a failed state
- In the Adaptive Job Server (AJS) logs for the MON.ProbeJavaSchedulingService, the below error is seen:
REException message=Unable to instantiate ReportEngine. errorCode=RES 00001
com.businessobjects.rebean.wi.CommunicationException: Unable to instantiate ReportEngine.
at com.businessobjects.rebean.wi.ReportEngines.createReportEngine(ReportEngines.java:290)
at com.businessobjects.rebean.wi.ReportEngines.getService(ReportEngines.java:249)
at com.businessobjects.monitoring.probe.ProbeWebi.execute(ProbeWebi.java:137)
at com.businessobjects.monitoring.probe.ProbeWebi.executeDiagnosticProbe(ProbeWebi.java:79)
at com.businessobjects.sdk.monitoring.probe.HybridProbeManager$HybridProbeTask.call(HybridProbeManager.java:291)
at com.businessobjects.sdk.monitoring.probe.HybridProbeManager$HybridProbeTask.call(HybridProbeManager.java:266)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.lang.Thread.run(Thread.java:838)
Caused by: java.lang.NullPointerException: while trying to invoke the method java.io.PrintStream.println(java.lang.String) of a null object loaded from local variable 'errps'
at com.businessobjects.sdk.core.internal.CoreImpl.printOutDiagnostic(CoreImpl.java:163)
at com.businessobjects.sdk.core.internal.CoreImpl.setEnvironment(CoreImpl.java:97)
at com.businessobjects.sdk.core.Core.init(Core.java:139)
at com.businessobjects.sdk.core.Core.checkInit(Core.java:157)
at com.businessobjects.sdk.core.Core.create(Core.java:456)
at com.businessobjects.rebean.wi.internal.ReportEngineFactory.makeOCCA(ReportEngineFactory.java:76)
at com.businessobjects.rebean.wi.ReportEngines.createReportEngine(ReportEngines.java:281)
... 7 more - An _jvm<PID>.log file is generated (eg jobserver_MySIA.AdaptiveJobServer_MON.ProbeJavaSchedulingService_CHILD0_jvm_2600.log), with the following error:
: [11316] 08:27:06 ***ERROR (:0): Java assert: "java.lang.NoClassDefFoundError: com/crystaldecisions/enterprise/ocaframework/idl/OCA/OCAcdz/ExtendedBlock/ExtendedBlockServerOperations" in com.google.inject.InjectorImpl.getImplicitBinding(InjectorImpl.java:984)
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.2 / 4.3)
- Windows
- Linux / Unix
Product
SAP BusinessObjects Business Intelligence platform 4.3
Keywords
KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem
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