SAP Knowledge Base Article - Preview

3518831 - Web Intelligence probe in failed state in BI Admin Studio -> Probes

Symptom

  • In Central Management Console (CMC) -> BI Admin Studio -> Probes, running the 'Web Intelligence' probe results in a failed state
  • In the Adaptive Job Server (AJS) logs for the MON.ProbeJavaSchedulingService, the below error is seen:
    REException message=Unable to instantiate ReportEngine. errorCode=RES 00001
    com.businessobjects.rebean.wi.CommunicationException: Unable to instantiate ReportEngine.
     at com.businessobjects.rebean.wi.ReportEngines.createReportEngine(ReportEngines.java:290)
     at com.businessobjects.rebean.wi.ReportEngines.getService(ReportEngines.java:249)
     at com.businessobjects.monitoring.probe.ProbeWebi.execute(ProbeWebi.java:137)
     at com.businessobjects.monitoring.probe.ProbeWebi.executeDiagnosticProbe(ProbeWebi.java:79)
     at com.businessobjects.sdk.monitoring.probe.HybridProbeManager$HybridProbeTask.call(HybridProbeManager.java:291)
     at com.businessobjects.sdk.monitoring.probe.HybridProbeManager$HybridProbeTask.call(HybridProbeManager.java:266)
     at java.util.concurrent.FutureTask.run(FutureTask.java:266)
     at java.lang.Thread.run(Thread.java:838)
    Caused by: java.lang.NullPointerException: while trying to invoke the method java.io.PrintStream.println(java.lang.String) of a null object loaded from local variable 'errps'
     at com.businessobjects.sdk.core.internal.CoreImpl.printOutDiagnostic(CoreImpl.java:163)
     at com.businessobjects.sdk.core.internal.CoreImpl.setEnvironment(CoreImpl.java:97)
     at com.businessobjects.sdk.core.Core.init(Core.java:139)
     at com.businessobjects.sdk.core.Core.checkInit(Core.java:157)
     at com.businessobjects.sdk.core.Core.create(Core.java:456)
     at com.businessobjects.rebean.wi.internal.ReportEngineFactory.makeOCCA(ReportEngineFactory.java:76)
     at com.businessobjects.rebean.wi.ReportEngines.createReportEngine(ReportEngines.java:281)
     ... 7 more

  • An _jvm<PID>.log file is generated (eg jobserver_MySIA.AdaptiveJobServer_MON.ProbeJavaSchedulingService_CHILD0_jvm_2600.log), with the following error:
       :    [11316] 08:27:06 ***ERROR (:0): Java assert: "java.lang.NoClassDefFoundError: com/crystaldecisions/enterprise/ocaframework/idl/OCA/OCAcdz/ExtendedBlock/ExtendedBlockServerOperations" in com.google.inject.InjectorImpl.getImplicitBinding(InjectorImpl.java:984)


Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.2 / 4.3)
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.