SAP Knowledge Base Article - Preview

3518896 - New Event on Timeline AD

Symptom

  • Users reported that a new event on the timeline is taking too long to show, sometimes up to 30 seconds.
  • This delay is considered too long and the customer expects it to be much faster.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

timeline delay, Agent Desktop, new event delay, system performance, SAP Service Cloud V2, Interaction Log, network latency, queue volume, resource allocation, microservices, refresh timeline, event push , KBA , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , Problem

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