SAP Knowledge Base Article - Preview

3518965 - Limited Employee Field Exposure for Email Template Placeholders in SAP Sales and Service Cloud Version 2

Symptom

  • The available placeholders for employees in the email template builder in SAP Sales and Service Cloud Version 2 are limited.
  • Current placeholders include:
    • Employee Business Partner ID
    • Employee Email
    • Employee Display ID
    • Employee ID
    • Employee Name
  • The customer has requested to expose additional employee fields, such as the employee address, for use in email templates.


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Environment

  • SAP Sales Cloud Version 2.1.0
  • SAP Service Cloud Version 2.1.0

Keywords

SAP Sales and Service Cloud Version 2, email template builder, placeholders, employee fields, limited exposure, SAP Customer Influence Program, KBA 3498271, KBA 2531827. , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem

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