Symptom
- The available placeholders for employees in the email template builder in SAP Sales and Service Cloud Version 2 are limited.
- Current placeholders include:
- Employee Business Partner ID
- Employee Email
- Employee Display ID
- Employee ID
- Employee Name
- The customer has requested to expose additional employee fields, such as the employee address, for use in email templates.
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Environment
- SAP Sales Cloud Version 2.1.0
- SAP Service Cloud Version 2.1.0
Keywords
SAP Sales and Service Cloud Version 2, email template builder, placeholders, employee fields, limited exposure, SAP Customer Influence Program, KBA 3498271, KBA 2531827. , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem
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