3519011 - Unable to Fetch Form Data Error or keeps loading when hired candidates opens I-9 section 1 or Correct Form I-9 - Onboarding

• Newly hired user cannot access the manual triggered correct form I-9 to complete the data. Unable to fetch form data error is thrown
• I-9 section 1 keeps loading to Newly hired user
• Customer need to correct SSN on I-9 as they provided a dummy SSN only

SAP SuccessFactors Onboarding

To correct an I9 for the candidate, it can be done via Trigger I9 Flow.

1. Login as candidate
2. Click on Correct Form I-9 card from Home Page or Todo panel
3. Error is thrown - Unable to fetch form data

Cause 1: Missing permission

Message in the developer tools (console):

{

"error" : {
"code" : "ServerErrorException", "message" : {
"lang" : "en-US", "value" : ""
}
}
}

{
    "error": {
        "code": "ServerErrorException",
        "message": {
            "lang": "en-US",
            "value": ""
        }
    }
}

Cause 2:  Area Code from phoneInfo is disabled (Manage Business Configuration).

Solution 1: Even though, the admin can update the SSN through the Employee Profile, it needs to be reflected on the I-9 for the candidate to view the updated SSN and be able to sign it.

• Missing a critical permission: the View permission to Employment Details MSS. This means that the Form I-9 was trying to load, but because the user doesn't have the View permission to their own Employment Details, the Form I-9 (which includes Employment Details) was not loading.
• Note that the SSN will still need to be corrected at the Employee Profile level for this to work correctly.

Solution 2: Go to Manage Business Configuration → under HRIS Elements → phoneInfo → click Take Action → Make Correction → set the Area Code field to "Yes" under Enable. 

• 3295534 - US I-9 Compliance Unable to Fetch Form Data Error workaround solution - Onboarding 
• Configuring USCIS Form I-9

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