SAP Knowledge Base Article - Public

3519043 - I-9 Reverification is not triggered automatically even the job has been scheduled - Onboarding

Symptom

I-9 Reverification is not triggered by job automatically for hired employee. 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. I9 Reverification Trigger job is scheduled in provisioning
  2. Verification documents are expiring in 240 days
  3. Citizenship status of the user is "A Noncitizen Authorized to Work"
  4. But I-9 Reverification activity is not triggered for the hired user

Cause

BPE initiator doesn't have all necessary permissions of compliance to all employee and all external users.

Resolution

Step 1: Identify the BPE initiator

  1. Go to BPE: Monitor Process
  2. Click Filter button, in "Variable" field, type "userId=xxxxx"  (xxxxx means the real user id)
  3. Find Onboarding2I9Workflow record
  4. Find "_INITIATOR_USER_ID", the id is the BPE initiator id

Step 2: Role-Based Permissions

  1. Enable all necessary permissions of compliance for this user.
  2. The Target Population should be all employees and all external users.

Step 3: Refresh OData API Metadata

  1. Go to "OData API Metadata Refresh and Export" page
  2. Click "Refresh" button 

See Also

Onboarding2I9Workflow, _INITIATOR_USER_ID, BPE initiator, I-9 Reverification

Keywords

KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

Product

SAP SuccessFactors Onboarding all versions