Symptom
Rules under country specific Payment Information Detail (for example: Payment Information Detail MEX) is not triggering on Hire wizard.
Environment
- SAP SuccessFactors Employee Central: Hire & Rehire Wizards
- SAP SuccessFactors Employee Central: Payment Information
Reproducing the Issue
- Initiate a new hire process in SAP SuccessFactors Employee Central.
- Fill details till Payment Information section in hire wizard.
- Enter the CLABE Number in the Payment Information section with duplicate value exists for another employee.
- The system does not perform any validations by rule configured under Payment Information Detail MEX object.
Cause
The issue is due to the system design where the rule will not get triggered during the new hire process when assigned to Country specific Payment Information Detail like "Payment Information Detail MEX".
Resolution
- Create a rule with the base object of "Payment Information Details" as below.
- Save the rule on "Configuration Object Definition" -> "Payment Information Detail" (not under "Payment Information Detail MEX").
- Please note that the rule will only trigger during the Submit operation of the hire process.
- If a workflow is present after hiring, the rule will only trigger when approving by the final approver is doing.
- Please raise an enhancement request by following KBA 2090228 on "How to submit an enhancement request" to change the design.
See Also
2090228 - How to submit enhancement ideas for SAP SuccessFactors Products
Keywords
SAP SuccessFactors, Employee Central, CLABE field, validation error, new hire process, payment information, internal validations, rule trigger, Payment Information Detail MEX, Payment Information Details. , KBA , LOD-SF-EC-HIR-NEW , Add New Employee Wizard , LOD-SF-EC-PAY , Payment Information (Bank Information) , LOD-SF-EC , Employee Central , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem