SAP Knowledge Base Article - Preview

3519284 - Email threaded into wrong ticket

Symptom

You notice that some emails are not linked to the correct ticket or they may be threaded into an existing ticket rather than creating a new one.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2408

Keywords

ticket, email, wrong link, thread, interaction, did not create new ticket, wrong connection, service, timeline, reference ticket not found , KBA , LOD-CRM-SRP , Service Request Processing , How To

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