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SAP Knowledge Base Article - PreviewSymptom
You notice that some emails are not linked to the correct ticket or they may be threaded into an existing ticket rather than creating a new one.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2408
Keywords
ticket, email, wrong link, thread, interaction, did not create new ticket, wrong connection, service, timeline, reference ticket not found , KBA , LOD-CRM-SRP , Service Request Processing , How To
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