3519418 - Custom Tokens not populating for Effective-Dated Entities in Onboarding Emails - Onboarding

Custom tokens in email templates for Onboarding do not populate correctly for external users (new hires). Specifically, tokens that reference effective-dated entities, such as Job Information (JobInfo) and Personal Information (PersonalInfo), return blank values when the email is triggered by a custom MDF object. However, tokens linked to non-effective dated entities, such as Employment Details, populate successfully.

SAP SuccessFactors Onboarding

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