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3519492 - Error: WS call failed: Call of getCIMObject failed (403: Forbidden) in Diagnostics Agent logs

Symptom

In the Diagnostic Agent log "smdagent_trace.trc" the following error can be found:

#2.0#2024 06 13 14:37:08:701#+0200#Error#SMDloggerAgentApp#
###C0000A0251A5000B00000001000033A4###SMDloggerAgentApp########Thread[WmiServiceWs,5,WILYHOST_SCHEDULER:ExecTG]#Plain##
com.sap.smd.wily.hostagent.action.wmi.AbstractWmiWsAction - doRun(): WS call failed: Call of getCIMObject failed
[EXCEPTION]
com.sap.smd.wily.hostagent.TransientException: Call of getCIMObject failed
    at com.sap.smd.wily.hostagent.action.wmi.AbstractWmiWsAction.callWs(AbstractWmiWsAction.java:286)
    at com.sap.smd.wily.hostagent.action.wmi.AbstractWmiWsAction.doRun(AbstractWmiWsAction.java:232)
    at com.sap.smd.wily.hostagent.action.AbstractAction.run(AbstractAction.java:82)
    at com.sap.smd.wily.hostagent.Scheduler$RunnerAdapter.run(Scheduler.java:156)
    at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:47)
    at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:785)
    at java.lang.Thread.run(Thread.java:838)
Caused by: com.sap.smd.agent.plugin.connectors.webservice.WebServiceInvocationException: The server sent HTTP status code 403: Forbidden
    at com.sap.smd.agent.plugin.connectors.webservice.JaxWebserviceInvocationHandler.invoke(JaxWebserviceInvocationHandler.java:129)
    at com.sun.proxy.$Proxy43.getCIMObject(Unknown Source)
    at sun.reflect.GeneratedMethodAccessor20.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sap.smd.agent.facade.hostagent.HostAgentSyncProxy$SyncHandler.singleInvoke(HostAgentSyncProxy.java:127)
    at com.sap.smd.agent.facade.hostagent.HostAgentSyncProxy$SyncHandler.invoke(HostAgentSyncProxy.java:85)
    at com.sun.proxy.$Proxy44.getCIMObject(Unknown Source)
    at com.sap.smd.wily.hostagent.action.wmi.AbstractWmiWsAction.callWs(AbstractWmiWsAction.java:284)
    ... 6 more
Caused by: com.sun.xml.internal.ws.client.ClientTransportException: The server sent HTTP status code 403: Forbidden


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Environment

SAP Solution Manager 7.2

Product

SAP NetWeaver 7.5

Keywords

KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , SV-SMG-DIA-WLY , Solution Manager / Introscope Integration , Problem

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