SAP Knowledge Base Article - Public

3519712 - How does V2 get the user's time zone?

Symptom

How does SAP Sales and Service Cloud V2 system fetch the time zone of the user?

Environment

SAP Sales Cloud and SAP Service Cloud Version 2
 

Cause

The system gets the time zone of the user using client's browser.

Resolution

This is the current system behaviour.

Keywords

time zone, user, browser , KBA , CEC-CRM-IN , Internalization for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0