SAP Knowledge Base Article - Public

3519742 - Crash when attempting to clear a supplier invoice

Symptom

When attempting to clear a Supplier Invoice, you experience a crash.

Environment

SAP Business ByDesign 

Reproducing the Issue

  1. Go to the Payables Work Center.
  2. Select Supplier Accounts.
  3. Filter for all Suppliers.
  4. Search for ID XXX(XXX represents the ID of the Supplier).
  5. Click on View.
  6. Filter for External reference YYYY(YYY represents the ID of the Supplier Invoice External Reference).
  7. Click on clear manually.
Result: A crash happens.

Cause

A potential cause would be that you did not maintain the default address for the corresponding Supplier.

The system is checking for the default address of the Supplier during tax calculation. 

Resolution

Please maintain the Supplier address by following those steps:

  1. Go to the Supplier Base Work Center.
  2. Select Suppliers.
  3. Filter for All Suppliers and search for XXX.
  4. Click on Edit and then Addresses.
  5. Maintain an address and save.
  6. Now you can attempt the clearing again.
 
 

Keywords

Supplier address missing , KBA , SRD-FIN-ACP , Payables , Problem

Product

SAP Business ByDesign 2408