3519755 - Increased Incident is not reflected in received Learning Email Notification when opening in Outlook

Admin clicked 'Increase Incident' button for selected text in Manage Email Templates > Launch Editor.

• The incident is not increased in the received email when opening in Outlook.
• The incident is increased when opening the email in New Outlook.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning 2405 and above

Increase Incident, Email template, notification template, Editor, New Outlook , KBA , LOD-SF-LMS-NOT , Notifications , Problem