Symptom
Admin clicked 'Increase Incident' button for selected text in Manage Email Templates > Launch Editor.
- The incident is not increased in the received email when opening in Outlook.
- The incident is increased when opening the email in New Outlook.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP SuccessFactors Learning 2405 and above
Product
SAP SuccessFactors Learning all versions
Keywords
Increase Incident, Email template, notification template, Editor, New Outlook , KBA , LOD-SF-LMS-NOT , Notifications , Problem
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