SAP Knowledge Base Article - Preview

3519909 - Filtering Cases by Category Displays Inactive and Draft Catalog Values in SAP Service Cloud

Symptom

  • Users encounter an issue when filtering cases by Category in the Case Object Work List (OWL).
  • The filter displays inactive and draft values from previous category catalogs, despite only needing to show active categories.
  • This affects the selection process when filtering by Category Level 1 ID.


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Environment

  • SAP Service Cloud Version 2.1.0
  • SAP Sales Cloud Version 2.1.0

Keywords

Case Owl, Filtering, Category, Past Catalog Values, Active Catalogs, Category Level 1 ID, Advance Filter. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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