Symptom
- Users encounter an issue when filtering cases by Category in the Case Object Work List (OWL).
- The filter displays inactive and draft values from previous category catalogs, despite only needing to show active categories.
- This affects the selection process when filtering by Category Level 1 ID.
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Environment
- SAP Service Cloud Version 2.1.0
- SAP Sales Cloud Version 2.1.0
Keywords
Case Owl, Filtering, Category, Past Catalog Values, Active Catalogs, Category Level 1 ID, Advance Filter. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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