SAP Knowledge Base Article - Public

3519993 - Opportunity in Kanban view shows Internal Status

Symptom

Opportunity in Kanban view shows Internal Status

Environment

SAP Sales Cloud and SAP Service Cloud Version 2
 

Reproducing the Issue

  1. Go to Guided Selling from Navigation Menu
  2. Open in Kanban view
  3. The Status seen in the Opportunity Card is not the Custom Status

Cause

The Status seen is the Internal Status of the respective Custom Status. Same is the behaviour, when the opportunity is opened as well.

Resolution

This is the current system behaviour. 

Keywords

Internal Status, Custom Status, Status, Guided selling, Opportunity, header , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0