Symptom
Opportunity in Kanban view shows Internal Status
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Go to Guided Selling from Navigation Menu
- Open in Kanban view
- The Status seen in the Opportunity Card is not the Custom Status
Cause
The Status seen is the Internal Status of the respective Custom Status. Same is the behaviour, when the opportunity is opened as well.
Resolution
This is the current system behaviour.
Keywords
Internal Status, Custom Status, Status, Guided selling, Opportunity, header , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0