Symptom
A time gap is observed between the user time and the timestamp displayed in the SAP Fiori Apps for SAP Application Interface Framework.
Environment
- SAP S/4HANA Cloud Public Edition
- SAP Fiori Apps for SAP Application Interface Framework:
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- Message Monitoring
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SOAP Error Log
- OData Error Log
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Reproducing the Issue
- Access the SOAP Error Log in SAP S/4HANA Cloud Public Edition.
- Observe the timestamp displayed in the log, then find out the timezone in the log does not match the enduser time.
Cause
The time zone shown in the Fiori Apps for AIF is the system time zone (that is determined by calling method cl_abap_tstmp=>get_system_timezone( ) in the backend).
Resolution
SAP S/4HANA Cloud is a multi-tenant environment, which means the system time is typically set to a specific time zone (by default, UTC) and may not be changeable to suit individual tenant preferences.
A time gap between the user time and the timestamp displayed is a normal scenario in the SAP Fiori Apps for SAP Application Interface Framework.
Keywords
SOAP Error Log, timestamp, timezone, system time, user time, SAP S/4HANA Cloud Public Edition, multi-tenant environment, backend system. , KBA , BC-SRV-AIF , Application Interface Framework , CA-GTF-AIF , Application Interface Framework , Problem