SAP Knowledge Base Article - Preview

3520080 - Login Failure: Redirects to 'Missing Credentials' and No Login Account

Symptom

  • Users trying to log into SAP SuccessFactors via SSO are receiving a "Missing Credential" or "Invalid" error.
  • In Provisioning, SSO logs, it shows [##########]error while processing@sf_session.
  • The Manage Login Accounts displays no account information for users, despite having all the necessary permissions.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors Platform all versions

Keywords

SAP SuccessFactors Platform, SSO, login error, Missing Credentials, Check Tool, Quick Fix, User Account Management, Application User Account Management, error while processing@sf_session, new hires, No account data is missing (AccountDataMissingCheckExecutor), Invalid login, Unable to login to SF , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , LOD-SF-PLT-CHK , SuccessFactors Platform Check Tool , LOD-SF-PLT-MLA , Manage Login Accounts , Problem

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