3520137 - Error Message: "For this item, a credit memo is not permitted since no supplier invoice is expected for the corresponding purchase order item"

When maintaining the Follow-up Decision in return to supplier, error message raised:

For this item, a credit memo is not permitted since no supplier invoice is expected for the corresponding purchase order item.

SAP Business ByDesign

In the corresponding purchase order item Follow-up Documents setting, the item is marked as invoice not expected.

User can check the setting follow below steps.

1. Open the purchase order
2. Go to Items tab
3. Select the corresponding purchase order item
4. Go to Basic Data subtab
5. Under Follow-up Documents, you can find the checkbox of [Invoice Expected]

When the checkbox not ticked, no follow-up supplier invoice required for the purchase order item. Hence credit memo also not required.

In the return to supplier, you can choose [Replacement] as the follow-up decision for no-invoice-expected item.

Exception:

In case of Third Party purchasing, [Replacement] option is not supported.

To get the return to supplier document completed, please follow below steps:

1. Cancel current Return to Supplier document
2. Go back to the corresponding purchase order, use positive integer for Purchase Order price and set it to invoice expected
3. Create a new return to supplier document 

Now, credit memo can be selected as the follow-up decision without error.

Return to Supplier; Follow-up Decision; Credit Memo; 0 Price; Zero Price  , KBA , AP-RTS-RTS , Return To Supplier , How To