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SAP Knowledge Base Article - PublicSymptom
RSS feed/News Cards in homepage is not up to date, it still shows the old news.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Homepage
- Check the date of News card
- Which is not up to date and displayed the old news
Cause
Administrator is allowed to maintained multiple URLs in homepage News card configuration, system will read these URLs separately based on design. News card is just a container to displayed the details of URL, if the news in URL is old, it will also displayed the old in C4C homepage.
Resolution
This is an expected behavior.
Homepage News card is just a "container" to display the information which configurated URL. If you open the configurated URL in browser, it displayed the same result of C4C homepage. If multiple URLs configurated in homepage new cards, it will be updated or changed after a few seconds.
Keywords
Homepage, News card, RSS feed, up to date , KBA , LOD-CRM-HOM , Home Page , Problem
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