3520466 - Requirement to Create No-Reply Email Channel for Outbound Communication in SAP Service Cloud

• The customer needs to create a no-reply email channel for outbound communication only.
• During the email channel creation process, a 2FA (Two-Factor Authentication) is required to complete activation.
• The no-reply channel cannot be activated because there is no inbox on the customer’s server to receive inbound emails and complete the 2FA process.

• SAP Service Cloud Version 2.1.0
• SAP Sales Cloud Version 2.1.0

1. Go to Settings -> Email Channels
2. Create an E-mail Channel
3. Activate
   • user will be required to complete the 2FA verification process
   • such process which involves receiving a notification to the defined email address
   • since the address either does not have an inbox or incoming messages are rejected, the process cannot be completed

• The system is working as designed
• The 2FA requirement for email channel activation is blocking the process since the system expects a valid inbox to receive the authentication code, which is not available for no-reply channels.
• Two-Factor Authentication (2FA) is a mandatory security requirement and cannot be bypassed.

1. Temporarily set up an inbox on the customer's email server to receive the 2FA code during channel creation.
2. Once the channel is activated, disable the inbox for inbound communications, turning it into a no-reply channel.
3. If setting up a temporary inbox is not possible, consider submitting a request for a feature enhancement via the SAP Customer Influence Program: Sales and Service Cloud V2 Influence.

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