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SAP Knowledge Base Article - PreviewSymptom
- The customer needs to create a no-reply email channel for outbound communication only.
- During the email channel creation process, a 2FA (Two-Factor Authentication) is required to complete activation.
- The no-reply channel cannot be activated because there is no inbox on the customer’s server to receive inbound emails and complete the 2FA process.
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Environment
- SAP Service Cloud Version 2.1.0
- SAP Sales Cloud Version 2.1.0
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
no-reply email channel, outbound communication, 2FA requirement, email channel activation, workaround, SAP Service Cloud, SAP Sales Cloud, feature request, email server , KBA , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , Problem
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