3520558 - How to change the account region and time zone

You may experience one or more of the following requests/questions:

• "Please change our account's default timezone (e.g. from CET / Europe/Vienna to a local country timezone)."
• "Can you confirm what the current account default timezone is for account [account name]?"
• "Our automated campaigns/emails are being sent an hour later (or earlier) than scheduled."
• "When I select 'Account default timezone' at scheduling, the time shifts unexpectedly (e.g. +6:00 instead of +3:00)."
• "Where in SAP Engagement Cloud can I see which timezone has been set for my account?"

The region and time zone of the account is set during tenant setup. The currency code is provided in the tenant setup files as explained at SAP Emarsys Help: Configuring the New Account.

When needed, it may be changed by SAP Engagement Cloud Support.

SAP Engagement Cloud, Emarsys Edition

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