3520661 - Same Approver name is showing Multiple times in the Approval Tab of the Purchase Document

You created a supplier invoice or purchase order approval process with multiple steps and approval got triggered to respective approvers for every step on satisfying the conditions.

However after approval is completed, you can see same approver name is showing multiple times under Approval tab of the invoice or purchase document.

SAP Business By Design

1. Go to Purchase Requests and Orders work center or Supplier Invoicing work center
2. Select view Purchase Orders or Invoices and Credit memos
3. Open the respective purchase document for which approval was completed
4. Select View All
5. Navigate to Approvals tab
6. Same approver name is showing multiple times for a certain approval task (e.g. in step 1, approver A is showing twice in the same step)

1. You have set multiple level conditions in the same approval step for user A and all conditions are satisfied , so same approver is determined twice or as many times the conditions are satisfied in the same approval step.

2.  Approval is initially triggered for 2 users A and B in single step, (e.g. both are set as direct approvers and both approvals are required ("all approvals required" is flagged)), in that case , user A completed both the tasks himself/herself (the task assigned to him/her and the task assigned to user B) may be as a substitute, hence in the approvals tab , system displays the name of the user who finally completed the approval task and not the one who is initially determined as approver.

The system will always show the approver name in the approvals tab who actually completed the approval task, once it is done. You can check all the approver details for each task in Business Task Management work center.

1. You can set different direct approvers if there are multiple levels in same approval step to avoid such scenarios. If the same approver is determined in different steps, "skip approval" checkbox can be flagged to avoid approval task going to same person in the next step as well.

2. The respective user who is determined as approver as per the rules, should complete their respective approval task, so that system can show the correct approver name finally in the document .

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