SAP Knowledge Base Article - Public

3520879 - Rule to generate user ID is not working - The external user was not created because of an internal error. Please try again later. 

Symptom

The rule to generate User Id is not working as expected. There is an error under BPE tile:

The external user was not created because of an internal error. Please try again later. 

  • Under Check Tool there is no mappings returning with fails. 
  • If you remove the rule to generate ID from Manage Data, the issue stops

Environment

SAP SuccessFactors Onboarding

Cause

The value for the country received from RCM has only two letters. The country should have a three-letter code, not a two-letter code.

Resolution

Ensure that the value passed from Recruiting have the correct country code with three letters. 

Example: 

fieldName=country "biographicalInfoLoc.country":{"EntityRecordFieldValue": {"rawValue": "USA", "localizedValue": "USA", "rawObject": "USA"}}

Keywords

Onboarding, obx, rule, generate, Id, UUID, userId, user, configuration, manage, data, not, working, The, external, user, was, not, created, because, of, an, internal, error, Please, try, again, later , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding all versions