Symptom
The rule to generate User Id is not working as expected. There is an error under BPE tile:
The external user was not created because of an internal error. Please try again later.
- Under Check Tool there is no mappings returning with fails.
- If you remove the rule to generate ID from Manage Data, the issue stops
Environment
SAP SuccessFactors Onboarding
Cause
The value for the country received from RCM has only two letters. The country should have a three-letter code, not a two-letter code.
Resolution
Ensure that the value passed from Recruiting have the correct country code with three letters.
Example:
fieldName=country "biographicalInfoLoc.country":{"EntityRecordFieldValue": {"rawValue": "USA", "localizedValue": "USA", "rawObject": "USA"}}
Keywords
Onboarding, obx, rule, generate, Id, UUID, userId, user, configuration, manage, data, not, working, The, external, user, was, not, created, because, of, an, internal, error, Please, try, again, later , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem