3520948 - Sales Work Center is Missing for Business User Assigned to Specific Business Role

You create a Business Role and assign it to a Business User. When you login to C4C as the Business User, you do not see Sales work center.

SAP Cloud for Customer

1. Go to the Administrator work center
2. Go to the General Settings work center view
3. Select Business Roles
4. Create a Business Role with one work center view (e.g. Work center is Sales. Work center view is Opportunities)
5. Assign the Business Role to a User ABC (Where ABC refers to the User ID)
6. Login C4C as User ABC

Result: There is no Sales work center and you only see the Opportunities work center view. 

Because there is only one work center view, the system does not show the work center.

A Sales work center is just an example. The same behaviour happens to all the work centers.

This is an expected system behaviour. A work center becomes available only if a user has access to multiple work centers views within a work center.

work center, work centre, view, missing, business user, business role , KBA , LOD-CRM-OPP , Opportunity Management , How To