/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
- The "Ticket Type" field in the Ticket creation screen is not showing the correct values
- The Document Types maintained in 'Tickets for Customer Support' Business Configuration (BC) activity are not aligned with the types shown in the dropdown when creating a new ticket.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
SAP Cloud for Customer Core Applications, Ticket Type, Document Type, Business Configuration, Language Adaptation, Service Work Center, Tickets. , KBA , LOD-CRM-SRP , Service Request Processing , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)