SAP Knowledge Base Article - Public

3521013 - Not able to see Preview option on Sales Quotes

Symptom

It was noticed that Sales Quotes of a specific document type don't have the 'Preview' option under actions.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales > Sales Quotes.
  2. Open any Sales Quote of the affected type.
  3. Click on Actions > no Preview option.

Cause

The Sales Quotes which the 'Preview' option is missing were created when "Direct customer acceptance" was checked. When the "Direct customer acceptance" is checked and document is created, it will not have the "Preview" option. The old documents won't change even if the configuration "Direct customer acceptance" is changed in the future.

Hence it all depends on the configuration status at the point of document creation.

Resolution

This is the expected system behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer core applications all versions