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SAP Knowledge Base Article - PublicSymptom
It was noticed that Sales Quotes of a specific document type don't have the 'Preview' option under actions.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales > Sales Quotes.
- Open any Sales Quote of the affected type.
- Click on Actions > no Preview option.
Cause
The Sales Quotes which the 'Preview' option is missing were created when "Direct customer acceptance" was checked. When the "Direct customer acceptance" is checked and document is created, it will not have the "Preview" option. The old documents won't change even if the configuration "Direct customer acceptance" is changed in the future.
Hence it all depends on the configuration status at the point of document creation.
Resolution
This is the expected system behavior.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
KBA , LOD-LE-CQP , Customer Quote Processing , Problem
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