Symptom
You have configured the Intelligent Services Center Event (ISC) 'Update of Job Application Status' which records every time an application is moved from one status to another in the pipeline however, when a candidate is in a 'Hirable' status and get processed in Manage Pending Hires, their status moves to the 'Hired' status but the event 'Update of Job Application Status' does not record the update.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Move a candidate to a status that is configured as 'Hirable' in the Applicant Status Configuration
- Process the candidate in Manage Pending Hires
- The application should now have moved to the 'Hired' status
- Navigate to Admin Center > Intelligent Services Center > and search for the Event 'Update of Job Application Status'
- Click on the number under the 'Events Raised' column
- Notice that the event was not recorded
Resolution
The issue causing this has been identified by our Engineering team. Due to the significant complexity of the fix, they have made the decision to include it in the 1H 2025 SuccessFactors Release. This is to allow sufficient time for testing.
Keywords
ISC, event, update, of, job, application, status, candidate, manage, pending, hires, RCM, Recruiting, Management, recorded, intelligent, services, center, integration , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , LOD-SF-RCM-APP , Applicants and Job Applications , Bug Filed