Symptom
When creating a KPI for an Engagement map, Survey questions of type matrix are not available
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Activity Planner work center.
- Select the Engagement Map view.
- Open Engagement Map ABC (where ABC is the ID of an Engagement Map).
- Go to the KPIs tab.
- In the "Simple KPI Calculation" section, click in the Add button.
You notice the question of type matrix is not available in the question field.
Cause
Questions of type matrix are not available for use for KPIs. Eligible question options include multiple choice (single select) and multiple choice (multi select).
Resolution
This is the expected behaviour of the system.
See Also
Keywords
survey matrix, kpi matrix question, engagement map, engagement map kpi, engagement map survey , KBA , LOD-LE-PSP , Perfect Store , Problem
Product
SAP Cloud for Customer core applications 2408