SAP Knowledge Base Article - Public

3521289 - Matrix question unavailable in KPI of Engagement map of Perfect Store

Symptom

When creating a KPI for an Engagement map, Survey questions of type matrix are not available

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activity Planner work center.
  2. Select the Engagement Map view.
  3. Open Engagement Map ABC (where ABC is the ID of an Engagement Map).
  4. Go to the KPIs tab.
  5. In the "Simple KPI Calculation" section, click in the Add button.

You notice the question of type matrix is not available in the question field.

Cause

Questions of type matrix are not available for use for KPIs. Eligible question options include multiple choice (single select) and multiple choice (multi select). 

Resolution

This is the expected behaviour of the system. 

See Also

Create Simple Calculation KPIs on SAP Help Portal

Keywords

survey matrix, kpi matrix question, engagement map, engagement map kpi, engagement map survey , KBA , LOD-LE-PSP , Perfect Store , Problem

Product

SAP Cloud for Customer core applications 2408