SAP Knowledge Base Article - Public

3521610 - Cannot set Sales Quotes to Lost

Symptom

Sales quotes were updated but did not go to "Lost" as expected.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales > Sales Quotes.
  2. Open the affected Quote. 
  3. Click on actions > Set to Lost.
  4. Can't set it as Lost.

Resolution

On Sales Quotes, make the field "reason for rejection" editable from Adaptation and change the Quote as desired. Removing the reason for rejection should put the Sales Quote on Open Status again.

This can be done from the UI manually for individual quotes. But if it is required for several Quotes, then use Data Workbench by following the steps bellow:

  1. Set the 'reason for rejection' as blank and the Quote will go to 'Open' status.
  2. Resolve the errors if there are any for the Quotes, then submit the quote.
  3. Set it to 'won' or 'lost'.

Keywords

KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer core applications all versions