SAP Knowledge Base Article - Preview

3521765 - Ticket 'Assign To Me' Action Not Working When Mandatory Field is Empty

Symptom

The 'Assign To Me' action button in ticket screen does not work when mandatory field is empty.

Error message: 'Cannot save, as field 'XXX' is specified as mandatory by the administrator.'

In ticket OWL, button works fine without any error in the same condition.

Same behavior can be observed on other assignment functions such as 'Assign To Agent' and 'Assign to Team'.


Read more...

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

SAP Cloud for Customer, Ticket, Assign To Me, Mandatory Fields, Error Message , KBA , LOD-CRM-SRP , Service Request Processing , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.