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SAP Knowledge Base Article - PreviewSymptom
The 'Assign To Me' action button in ticket screen does not work when mandatory field is empty.
Error message: 'Cannot save, as field 'XXX' is specified as mandatory by the administrator.'
In ticket OWL, button works fine without any error in the same condition.
Same behavior can be observed on other assignment functions such as 'Assign To Agent' and 'Assign to Team'.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
SAP Cloud for Customer, Ticket, Assign To Me, Mandatory Fields, Error Message , KBA , LOD-CRM-SRP , Service Request Processing , How To
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