3521942 - Video embedded within Custom Card of type Dialog does not play

Requirement is to enable a video to play to user within a Custom Card which is of type Dialog. However when user opens the video, it does not load. Usually results in a blank screen

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SAP SuccessFactors Learning

As part of the Custom Card configuration, Video has been selected as the option within Step 3, Interaction

As per the information when the admin selects Video File, admin must "Provide the URL of a video file stored on a private site. Typically, it ends with a video file extension, such as .mp4 "

In order to play any video file which does not have a video file extension, such as a YouTube video, the Custom Card configuration must be set to iFrame. Please ensure for YouTube videos that  the URL contains embed rather than watch as the /embed endpoint allows outside requests, whereas the /watch endpoint does not e.g. https://www.youtube.com/embed/VIDEO_ID 

For any additional information regarding custom cards you can refer to Custom Cards in the New Learning Experience

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