Symptom
Requirement is to enable a video to play to user within a Custom Card which is of type Dialog. However when user opens the video, it does not load. Usually results in a blank screen
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Cause
As part of the Custom Card configuration, Video has been selected as the option within Step 3, Interaction
Resolution
As per the information when the admin selects Video File, admin must "Provide the URL of a video file stored on a private site. Typically, it ends with a video file extension, such as .mp4 "
In order to play any video file which does not have a video file extension, such as a YouTube video, the Custom Card configuration must be set to iFrame. Please ensure for YouTube videos that the URL contains embed rather than watch as the /embed
endpoint allows outside requests, whereas the /watch
endpoint does not e.g. https://www.youtube.com/embed/VIDEO_ID
For any additional information regarding custom cards you can refer to Custom Cards in the New Learning Experience
Keywords
custom card, dialog, video, video file, iframe, youtube, , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , How To
Product
Attachments
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