Symptom
When creating a DocuSign envelope for a sales quote in SAP Sales Cloud (C4C), the values are not getting autopopulated.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales work center.
- Go to the Sales Quotes work view.
- Open the affected Quote.
- Navigate to DocuSign tab.
- Click on New Envelope button.
Result: All the fields will be blank. The information in C4C is not carrying over to the DocuSign when you try to send it. Typically, you can add the missing info like the Subject, message, or create the recipient.
Cause
The X.509 BTP certificate has been expired, this can be checked on:
- Go to the Administration work center
- Go to the General Tasks work view
- Configure OAuth-2.0-Identity-Provider
- Select Provider with common name "cfapps.xxxx.hana.ondemand.com/XXXXX-XXXXX-XXXX-XXXXX-XXXXX"
- You'll see that the certificate is expired.
Resolution
Renew and import in C4C the BTP X.509 certificate as per the documentation: https://help.sap.com/docs/connectivity/sap-btp-connectivity-cf/set-up-trust-between-systems#renew-a-certificate
See Also
Keywords
DOCUSIGN 502 C4C BTP TRUST OAUTH CLIENT CERTIFICATE , KBA , LOD-C4C-NET , Network Connectivity and Certificates , XX-PART-DSN , SAP Signature Management by DocuSign , LOD-LE-CQP , Customer Quote Processing , How To