SAP Knowledge Base Article - Public

3522274 - Check took still shows employee as out of sync even after quick fix is run for such employee starting or returning from LOA

Symptom

The CICO employee has started or returned from Leave of Absence. Due to the current situation as described in KBA 3348411, it is needed to trigger the synchronization of such employees manually, either via full sync or from check tool.

Currently it is noticed that such an employee starting or returning from LOA still shows as out of sync, even after quick fix is executed from Check Tool for Employee Synchronization. 

But actually the employee can properly clock time if s/he has returned from Leave of Absence, after the quick fix.

Environment

  • SAP SuccessFactors Time Tracking - Clock In Clock Out

Cause

This is a known situation to be fixed. 

Resolution

This is a known situation and we are working as much as we can to patch this before 2H 2024 Production release, yet there currently is no guarantee on this due to issue complexity and timing.

While it is just a wrong display of the employee in check tool Employee Synchronization. The employee can properly clock time if s/he has returned from LOA after the quick fix.

Or you can execute the full sync and then the employee would disappear from check tool.

Keywords

TIM-47282, Leave, absence, LOA, return, punch, clock, in, out, time, inconsistent, inconsistency, consistent, consistency, synchronization, sync, synch , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Time Tracking all versions