SAP Knowledge Base Article - Preview

3522294 - Subscription not displayed in SAP Customer Data Cloud (CDC)

Symptom

  • In SAP Customer Data Cloud (CDC), subscriptions are not displayed in the console for certain contacts.
  • Despite being present in the consent history, the subscription is not visible in the CDC console.
  • The issue affects approximately 90,000 contacts.


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Environment

  • SAP Customer Data Cloud
  • SAP ERP Central Component
  • SAP ERP
  • SAP enhancement package for SAP ERP
  • SAP enhancement package for SAP ERP, version for SAP HANA
  • SAP S/4HANA

Product

SAP Customer Data Cloud all versions

Keywords

SAP Customer Data Cloud, subscription, CDC console, consent history, double opt-in, DOI, setAccountInfo, Non verified accounts only, Accounts Schema section, subscription update. , KBA , CEC-PRO-SYS , System (Network, Performance, SMTP, Rate Limits, Latency) , How To

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