SAP Knowledge Base Article - Preview

3522331 - General Server Error (Error Code 500001) in SAP Customer Data Cloud

Symptom

  • A large number of users (over a thousand within a span of 7 days) are encountering 'General Server Error (Error Code 500001)'.
  • This error is noticed when examining the user's account audit log.
  • The error is associated with the API: accounts.setAccountInfo.


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Environment

  • SAP Customer Data Cloud
  • Identity
  • Consent
  • Profile

Product

SAP Customer Data Cloud all versions

Keywords

General Server Error, Error Code 500001, SAP Customer Data Cloud, accounts.setAccountInfo, audit log, user account, API , KBA , CEC-PRO , SAP Customer Data Cloud - Identity, - Consent, - Profile , Bug Filed

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