SAP Knowledge Base Article - Preview

3522331 - General Server Error (Error Code 500001) in SAP Customer Data Cloud

Symptom

  • A large number of users (over a thousand within a span of 7 days) are encountering 'General Server Error (Error Code 500001)'.
  • This error is noticed when examining the user's account audit log.


Read more...

Environment

  • SAP Customer Data Cloud
  • Identity
  • Consent
  • Profile

Product

SAP Customer Data Cloud all versions

Keywords

General Server Error, Error Code 500001, SAP Customer Data Cloud, accounts.setAccountInfo, audit log, user account, API , KBA , CEC-PRO , SAP Customer Data Cloud - Identity, - Consent, - Profile , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.