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3522476 - Desktop Agent fails to start an Automation: "Error while downloading project <XYZ>,WS MESSAGE TIMEOUT: we did not received the message setBusy_"

Symptom

When the SBPA/IRPA Automation is started, Desktop Agent starts downloading package. This download is getting stuck at some percantage and displaying the error message:
"Error while downloading project <XYZ>,WS MESSAGE TIMEOUT: we did not received the message setBusy_ (timeout = 30000ms).".

In the sap-intelligent-rpa-agents-trace log you can see the following errors:
    {
        "msg": "ws: closure code : 1006",
        "transmitter": "factory",
        "target": "desktopAgent",
        "component": "COM",
        "data": {
            "name": "closure code : 1006",
            "info": "The closure code is 1006:ABNORMAL_CLOSURE/NO_CLOSE_FRAME. We are trying a reconnection"
        },
        "tid": "",
        "pid": ,
        "ts": "",
        "level": 3
    }
... ...
    {
        "msg": "AgentApi - send Message to socket",
        "dataInfo": "\"{\\\"context\\\":\\\"debugAutomation\\\",\\\"error\\\":{\\\"code\\\":\\\"CBR000003\\\",\\\"type\\\":\\\"error\\\",\\\"message\\\":\\\"An error occured while starting project:\\\\\\\"The connection dropped during the download.\\\\\\\"\\\"},\\\"transmitter\\\":\\\"chromeBroker\\\"}\"",
        "dataformat": "agentToBroker",
        "data": {
            "achannelId": "brokerChannel2",
            "data": {
                "context": "debugAutomation",
                "error": {
                    "code": "CBR000003",
                    "type": "error",
                    "message": "An error occured while starting project:\"The connection dropped during the download.\""
                },
                "transmitter": "chromeBroker"
            }
        },
        "transmitter": "desktopAgent",
        "target": "chromeBroker",
        "traceLevel": 3,
        "component": "RUN",
        "pid": ,
        "tid": "",
        "ts": "",
        "level": 3
    }

This error in might happen intermittently or constantly.


,WS MESSAGE TIMEOUT: we did not received the message setBusy_""> Read more...

Environment

SAP Build Process Automation

SAP Intelligent Robotic Process Automation

 

Product

SAP Build Process Automation 1.0 ; SAP Intelligent Robotic Process Automation 1.0

Keywords

"CCtxtRun2Dlg::OnGoToSocket : SetIpaSocket failed", Error while downloading project <XYZ>,WS MESSAGE TIMEOUT: we did not received the message setBusy_ (timeout = 30000ms), btp, sbpa, irpa, intelligent robotic automation, sap bpa, network, downloading package, undefined , KBA , CA-ML-IPA , IPA , BPI-PA , SAP Build Process Automation , Problem

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