3522550 - Issue with "Failed to save comments" error due to conflicting dimension members in SAP Analytics Cloud (SAC)

• In SAP Analytics Cloud (SAC), the error "Failed to save comments" is encountered when saving a data point comment. This issue also occurs with the Admin role.
• The following error is seen in the commenting call in the network trace:
  {
      "commentStatusCode": "error",
      "exception": {
          "packageId": "sap.fpa.services.commenting.authorizationManager",
          "objectName": "",
          "messageId": "COMMENT_ERROR_DIMENSION_NOT_FOUND",
          "args": [],
          "message": "User does not have access to this member in Dimension:xxx , Cube: yyy or failed due to conflicting dimension members.",
          "stack": ""
      }

SAP Analytics Cloud

1. Open the story in SAC.
2. Attempt to add a comment in a table data cell or a commenting widget.

The error "Failed to save comments" occurs due to a mismatch (no intersection) of dimension members selected in the story filter / page filter / input control and the comment context.

For example,

• the member selected for the dimension in the input control is A. The member selected in the table filter for this dimension is B.
• the member selected for the dimension in the story filter is A and B. The member selected in the comment widget for this dimension is C.
• the hierarchy selected for this dimension in the story filter is A. The hierarchy selected for the same dimension in the table filter is B. As a result, it returns an empty intersection between child members of this dimension in the hierarchy A in the story filter vs the child members of the dimension in the hierarchy B in the table.

Make sure the dimension members selected in the story filter / page filter / input control vs. the comment context have intersections.

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Sac, Acquisition, Model, Connect, Story, Tenant, Import, Failed, Using, Working, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, https://hcs.cloud.sap, https://hanacloudservices.cloud.sap, https://cloudanalytics.accounts.ondemand.com, https://hanacloudservices-us.accounts.ondemand.com, https://www.sap.com, https://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software, dashboard, SAP Analytics Cloud for Planning, Failed to save comments, error, hierarchy, story filter Depth Structure, Flat_Hier, PARENT_ID, table, dimension Depth Structure, Admin role, data point comments. COMMENT_ERROR_DIMENSION_NOT_FOUND, User does not have access to this member in Dimension , Cube or failed due to conflicting dimension members , KBA , LOD-ANA-CMT , SAC collaboration, commenting , Problem