SAP Knowledge Base Article - Public

3522550 - Issue with "Failed to save comments" error due to conflicting dimension members in SAP Analytics Cloud (SAC)

Symptom

  • In SAP Analytics Cloud (SAC), the error "Failed to save comments" is encountered when saving a data point comment. This issue also occurs with the Admin role.
  • The following error is seen in the commenting call in the network trace:
    {
        "commentStatusCode": "error",
        "exception": {
            "packageId": "sap.fpa.services.commenting.authorizationManager",
            "objectName": "",
            "messageId": "COMMENT_ERROR_DIMENSION_NOT_FOUND",
            "args": [],
            "message": "User does not have access to this member in Dimension:xxx , Cube: yyy or failed due to conflicting dimension members.",
            "stack": ""
        }

Environment

SAP Analytics Cloud

Reproducing the Issue

  1. Open the story in SAC.
  2. Attempt to add a comment in a table data cell or a commenting widget.

Cause

The error "Failed to save comments" occurs due to a mismatch (no intersection) of dimension members selected in the story filter / page filter / input control and the comment context.

For example,

  • the member selected for the dimension in the input control is A. The member selected in the table filter for this dimension is B.
  • the member selected for the dimension in the story filter is A and B. The member selected in the comment widget for this dimension is C.
  • the hierarchy selected for this dimension in the story filter is A. The hierarchy selected for the same dimension in the table filter is B. As a result, it returns an empty intersection between child members of this dimension in the hierarchy A in the story filter vs the child members of the dimension in the hierarchy B in the table.

Resolution

Make sure the dimension members selected in the story filter / page filter / input control vs. the comment context have intersections.

Keywords

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Product

SAP Analytics Cloud all versions