Symptom
"Manage Workflow for Bank Accounts" is not sending "E-Mail Notifications" to the approvers for bank account changes.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental"
Environment
SAP S/4HANA Cloud Public Edition
Resolution
In the workflow definition for managing bank accounts, create the Deadline "Step Started" to send email notifications.
- Select the Maintain Bank Account Workflow (content delivered from SAP).
- Copy the default workflow content to create own implementation for workflow.
- Dropdown to Steps tab.
- Enter the Workflow Steps to Edit Steps.
- Under the Deadlines press Create.
- A pop-up is displayed.
- In the new Deadline pop-up screen maintain the setting as following.
- "If step is not completed by" select "Step Started".
- "Hours" = 0.
- "Execute the following action" select "Send Email Notification".
- "E-Mail Template" select "Bank Account Change Request to Be Processed".
- Recipients "Assignment By" select "Role".
- Role:- "Function for Approving Bank Account Requests"
- Now press the Create button.
Keywords
step, started, email, notification, not, send, triggered, for, manage, bank, account, changes, workflow, Manage Workflows - For Bank Account, F2796, teams, responsibilities, approver, approvers , KBA , FIN-FSCM-CLM-BAM-2CL , Bank Account Management (Public Cloud) , Problem