SAP Knowledge Base Article - Public

3522693 - Issues with "E-Mail Notifications" for bank account changes.

Symptom

"Manage Workflow for Bank Accounts" is not sending "E-Mail Notifications" to the approvers for bank account changes.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental"

Environment

SAP S/4HANA Cloud Public Edition

Resolution

In the workflow definition for managing bank accounts, create the Deadline "Step Started" to send email notifications.

  1. Select the Maintain Bank Account Workflow (content delivered from SAP).
  2. Copy the default workflow content to create own implementation for workflow.
  3. Dropdown to Steps tab.
  4. Enter the Workflow Steps to Edit Steps.
  5. Under the Deadlines press Create.
  6. A pop-up is displayed.
  7. In the new Deadline pop-up screen maintain the setting as following.
  8. "If step is not completed by" select "Step Started".
  9. "Hours" = 0.
  10. "Execute the following action" select "Send Email Notification".
  11. "E-Mail Template" select "Bank Account Change Request to Be Processed".
  12. Recipients "Assignment By" select "Role".
  13. Role:- "Function for Approving Bank Account Requests"
  14. Now press the Create button.

Keywords

step, started, email, notification, not, send, triggered, for, manage, bank, account, changes, workflow, Manage Workflows - For Bank Account, F2796, teams, responsibilities, approver, approvers , KBA , FIN-FSCM-CLM-BAM-2CL , Bank Account Management (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions