SAP Knowledge Base Article - Preview

3522733 - Unable to Process E-Verify Cases due to "Duplicate Case" Error - Onboarding 1.0

Symptom

    Error " Duplicate Case: We are having trouble retrieving the list of Duplicate Cases from the Department of Homeland Security's (DHS) E-Verify service. The DHS E-Verify service may be unavailable. You can learn more about how to proceed by reviewing this Knowledge Based Article when submitting an E-Verify case for new hires.

    "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


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    Environment

    SAP SuccessFactors Onboarding 1.0

    Product

    SAP SuccessFactors Onboarding all versions

    Keywords

    E-Verify, Onboarding, duplicate, case, DHS, Client, Company, ID, SuperAdmin, Super, Admin, case, number, unavailable , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

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