3522784 - Missing Joule Profile Navigation Button in SAP SuccessFactors - SAP for Me

• The issue arises when the Joule is enabled in the SuccessFactors instance.
• When the related use case is querying about a user, the correct user is displayed, however the navigation button to navigate to the corresponding profile page is missing from the Joule response.
• The absence of this button prevents the user from accessing the required profile.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HCM Suite

1. Log in to SuccessFactors.
2. Click the Joule icon in the top right-hand corner.
3. Command a use case to trigger user information, i.e "View my profile".
4. Notice the absence of the button to navigate to the profile.

For example, below "view user peer" use case, the "Profile" button is missing:

Please make sure the Navigation Service of Joule is configured properly by following below help guide:

• Integrating Content with SAP Build Work Zone, standard edition | SAP Help Portal
• Integration with SAP SuccessFactors | SAP Help Portal

You can also follow 5.2.4 Configure Identity Provisioning Service(IPS) Setup for Navigation Service on the [SAP BTP Onboarding Series] Joule – Getting Starte... - SAP Community.

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