3522857 - Unable to Access Groupware Settings As Error 'Conflict' Appears

Error 'Conflict' when opening groupware settings for only one/a few users.

SAP Cloud for Customer

This is because the user e-mail address has already been used in another tenant. Since identity validation works in cross-tenant mode, the error occurs.

If the user has access to older tenants, the user should be deleted from them first, then, it can be provisioned on the new tenant, and the e-mail address can be used again. Do the following steps to delete the user from older tenants:

1. Go to E-Mail Integration > Groupware Settings > Users
2. Find the required user and open its profile page
3. In the upper right corner, click the ‘Gear’ button and then click Delete from the drop-down dialog

If the user doesn’t have access to older tenants, they should be deprovisioned by SAP, and within the next two hours, they will be deleted in E-Mail Integration, and the user should be able to use them again.

https://revenuegrid.com/ssi/docs/kb/articles/duplication-of-identity/?h=tenants#resolution

Conflict, Deprovision, User, Multiple Tenants, Server side, Groupware, C4C , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem