3522863 - CC Role notification from workflow only received by the first recipient - Employee Central

• Workflows without approvers (only CC Roles), it was observed that only the first recipient defined in the workflow as CC receives the email notification.
• This issue persists regardless of the order in which the CC entries are defined.
• The expectation is that all recipients defined in the workflow as CC should receive a mail notification.

SAP SuccessFactors Employee Central

1. Make sure you have at least 2 users with same Display Name into User Data File (UDF).
2. Configure a business rule with workflow without approvers, only CC Roles, by inserting users above.
3. Make required changes to trigger workflow.
4. Notification is only sent to first recipient.

(OR)

1. Make sure you have 1 user in CC role twice where the 2 email templates are used (Standard and custom).
2. Notification will be only sent once.

• The issue was caused by the system checking the display names of the users instead of the person IDs.
• The system will check the email address once when 1 user is used multiple times.

1. Identify the users with the same display names in the system.
2. Rename the users to ensure unique display names for each user.
3. Test the workflow again to confirm that all recipients defined in the workflow as CC Role are receiving the email notification.
4. And for same users, it is expected behavior that the system will trigger only one notification even if there are multiple configurations with different email template.

Refer to the following KBAs for additional information:

• 2449702 - Alert/Workflow Notification is not being received by all the CC Roles
• 2358563 - Workflow Email not Being Sent to All CC Recipients
• 2877411 - Some CC Role Types receive the Custom Workflow Notifications while others receive the Standard Workflow Notifications
• 2354283 - EC Alert and Notification not Being Sent to the Members of a Dynamic Group

Additional Guide:

• New Diagnostic Tool for Employee Central Transactions
• Using the Diagnostic Tool

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