SAP Knowledge Base Article - Public

3522864 - Credit Memo Cannot be Released due to Warning "Document not possible to invoice due to preceeding document status"

Symptom

In a scenario where a Credit Memo was created for a Contract, the warning "Document not possible to invoice due to preceeding document status" is raised when trying to Release the Credit Memo.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Open the Invoice Documents view.
  3. Find and Highlight Credit Memo ABC (Where ABC Represents the ID of the Credit Memo affected by the issue).
  4. Click the Release button 

The Credit Memo is not released due to warning "Document not possible to invoice due to preceeding document status".

Cause

This happens when the Contract related to the Credit Memo is Completed and the Line Items are fully cancelled before the Credit Memo itself is Released. Due to this, the Credit memo is cannot be Released.

Resolution

In order to Release Credit Memo ABC, the related Contract Line Items have to be reopened.

Keywords

Credit Memo, Release, Unable, Impossible, Not Able, Releasing, Submit, Contract, Cancelled, Cancel. , KBA , AP-CI-CI , Customer Invoice , How To

Product

SAP Business ByDesign all versions