Symptom
After the creation and activation of a calendar task in SAP Analytics Cloud, no e-mail notification is sent to the participants.
Environment
- SAP Analytics Cloud Version 2024.15.11
- Planning Process
- Input Task
- Calendar Task
Reproducing the Issue
- Create a task.
- Add a assignee and reviewer.
- Update the task.
- Activate the task.
- Check the mailbox, there is no email received.
Cause
Please make sure you have done the following steps:
- Notification settings are correctly saved in Administration panel: Configuring the Notification Settings as Administrator
- Participants have enabled "System Notifications" in "Profile Settings".
- Assignee user is different from Owner.
- Manually activate the task instead of using "Automatically activate the task on the planned start date".(This will be improved in the future).
Resolution
In case all of the mentioned steps are followed, and still the issue, please kindly reach out to Technical Support.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
SAP Analytics Cloud, e-mail notification, activation, calendar composite task, mailbox, spam folder, automatic e-mail, activate, notify. , KBA , LOD-ANA-PL-PRO , Planning Process, Input Task, Calendar Task , Problem
Product
SAP Analytics Cloud all versions