SAP Knowledge Base Article - Public

3523067 - SAP HANA connection fail with "Remote source is down"

Symptom

SAP HANA connection validation fails with the following error :

Data Flows: Cause: Remote source is down!
Replication Flows: Cause: Remote source is down!

SCC logs contain the following error stack :

 #Handshake failed! Closing channel [id: 0xce65f031, L:/XX.XX.XXX.XX:XXXX - R:connectivitytunnel.ingress.dis-0i8g1.di-us20.shoot.live.k8s-hana.ondemand.com/XX.XXX.XX.XX:443] immediately.

Environment

  • SAP Datasphere

Cause

connectivitytunnel.ingress IP is not whitelisted in the network .

Resolution

 Contact your network experts to whitelist connectivitytunnel.ingress.dis-0i8g1.di-us20.shoot.live.k8s-hana.ondemand.com/XX.XXX.XX.XX:443 .

See Also

https://help.sap.com/docs/SAP_DATASPHERE/9f804b8efa8043539289f42f372c4862/d7f22cffa3d443669fec3003971e7638.html

Keywords

ingress, source, whitelist, outbound, IP, down , HANA , KBA , DS-DI-CON , Connections , Problem

Product

SAP Datasphere all versions