SAP Knowledge Base Article - Public

3523244 - "It seems your profile is not configured for this system" when accessing the SAC URL in a parallel tab - Story troubleshooting

Symptom

While troubleshooting blank/loading screen issues when creating/running Story reports via Report Center, you followed KBA 3508799 and encountered an error when accessing the SAC URL in a parallel tab.

Error message: "It seems your profile is not configured for this system"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Follow the KBA 3508799 - How to collect SAML traces for Story troubleshooting
  2. Confirm that the user is correctly created in SAC and the CheckTool also shows that the user is created.
  3. When opening the SAC URL in a parallel tab, as described in the KBA, one of the errors below is displayed:
  • NEO tenants:

  • CF tenants:

Cause

IAS misconfiguration

Resolution

In IAS > Applications & Resources > Applications > SF Analytics, review the following settings:

  • Default Name ID Format: Defines the NameID format value to be set by IAS in the SAML Assertion. Should always be left to Unspecified.
  • Apply Function to Subject Name Identifier: Should be left to ‘None’ to ensure NameID values are sent to BizX or SAC unmodified.

NOTE: When this is correctly set, the user UUID will be displayed in the SAML trace (In the SAML call, SuccessFactors and IAS this ID must be in UPPERCASE with 32 alphanumeric characters):

This "NameID" must match with Per Person UUID of the user in SuccessFactors. We can create a table report with the Employee Profile domain to check this. In the example below we can see that the "NameID" displayed in the SAML trace is matching with the Per Person UUID set in SuccessFactors:

It also must match with the "Custom Attribute" of the user in IAS > Users & Authorizations > User Management:

If the configuration is correct and the SAML trace is showing the correct UUID in SAC, OEM team needs to be involved.

See Also

3426471 - How to determine whether my tenant is hosted on a (NEO) SAP data center or (CF) non-SAP data center and what region it is hosted

2912865 - [Main KBA] Unable to access Story reports - People Analytics

3508788 - How to set SAML tracer extension in the browser for Story troubleshooting

3508799 - How to collect SAML traces for Story troubleshooting

3508873 - Understanding SAML traces for Story troubleshooting

3508802 - Error when accessing the SAC URL in a parallel tab - Story troubleshooting

3508833 - Metadata error when accessing the SAC URL in a parallel tab - Story troubleshooting

3508366 - "User attribute configured for name-id format unspecified is not supported" error when accessing the SAC URL in a parallel tab - Story troubleshooting

Keywords

It seems your profile is not configured for this system, Blank Screen, it seems you don't have an active account, loading screen, SAC URL, story, stories, people analytics , KBA , LOD-SF-ANA-SAC-IAS , IAS configurations , Problem

Product

SAP SuccessFactors HCM Suite all versions