3523244 - "It seems your profile is not configured for this system" when accessing the SAC URL in a parallel tab

Symptom

While troubleshooting blank/loading screen issues when creating/running Story reports via Report Center, you followed KBA 3508799 and encountered an error when accessing the SAC URL in a parallel tab.

Error message: "It seems your profile is not configured for this system"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Follow the KBA 3508799 - How to collect SAML traces for Story troubleshooting
Confirm that the user is correctly created in SAC and the CheckTool also shows that the user is created.
When opening the SAC URL in a parallel tab, as described in the KBA, one of the errors below is displayed:

NEO tenants:

CF tenants:

Cause

IAS misconfiguration

Resolution

In IAS > Applications & Resources > Applications > SF Analytics, review the following settings:

Default Name ID Format: Defines the NameID format value to be set by IAS in the SAML Assertion. Should always be left to Unspecified.
Apply Function to Subject Name Identifier: Should be left to ‘None’ to ensure NameID values are sent to BizX or SAC unmodified.

NOTE: When this is correctly set, the user UUID will be displayed in the SAML trace (In the SAML call, SuccessFactors and IAS this ID must be in UPPERCASE with 32 alphanumeric characters):

This "NameID" must match with Per Person UUID of the user in SuccessFactors. We can create a table report with the Employee Profile domain to check this. In the example below we can see that the "NameID" displayed in the SAML trace is matching with the Per Person UUID set in SuccessFactors:

It also must match with the "Custom Attribute" of the user in IAS > Users & Authorizations > User Management:

If the configuration is correct and the SAML trace is showing the correct UUID in SAC, OEM team needs to be involved.

Keywords

It seems your profile is not configured for this system, Blank Screen, it seems you don't have an active account, loading screen, SAC URL, story, stories, people analytics , KBA , LOD-SF-ANA-SAC-IAS , IAS configurations , Problem

Product

SAP SuccessFactors HCM Suite all versions

3523244 - "It seems your profile is not configured for this system" when accessing the SAC URL in a parallel tab - Story troubleshooting