SAP Knowledge Base Article - Public

3523266 - Add Related Items button greyed out in Tasks

Symptom

Add Related Items button greyed out in Related Items section in Tasks

Environment

SAP Sales Cloud and SAP Service Cloud Version 2
 

Reproducing the Issue

  1. Open Navigation Menu
  2. Go to Activity Manager
  3. Click on Tasks
  4. Open any Task
  5. Go to Related Items section
  6. Add Related Items button is greyed out

Cause

The Task is associated with a Lead rather than an Account.

Resolution

This is expected system behaviour as per current system design.

Keywords

Task, lead, add, related items, account , KBA , CEC-CRM-TSK , Task for SAP Sales/Service Cloud , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0