SAP Knowledge Base Article - Public

3523274 - Unable to add Party Role Determination Steps for Custom Party Role in Leads

Symptom

Unable to add Party Role Determination Steps for Custom Party Role in Leads

Environment

SAP Sales Cloud and SAP Service Cloud Version 2
 

Reproducing the Issue

  1. Click on User Menu
  2. Go to Settings
  3. Click on All Settings facet
  4. Search for 'Leads'
  5. Open Party Schema under Leads
  6. Click on Edit Party Schema button
  7. Go to a Custom Party Role and click on Show Determination Steps button
  8. Observation: No Result. Cannot find results for the values provided.

Cause

Relationship Type and Source Party Determination have not been maintained for the respective Custom Party Role under Party Processing.

Resolution

  1. Go to User Menu
  2. Click on Settings
  3. Click on All Settings facet
  4. Search for 'Party Processing'
  5. Click on Party Roles
  6. Maintain a Custom Party Role with updated Relationship Type and Source Party Determination

Keywords

party role, no result, Cannot find results for the values provided, source party determination, relationship type, type, relationship, lead , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0